How to block your lost debit or credit card? A step-by-step guide (2024)

Plastic card users, both debit and credit cardholders, always face one big risk, i.e. losing their cards due to theft or some other reasons. This is the reason some people don’t prefer carrying their debit or credit cards in their wallets regularly. Debit cards allow you to withdraw cash without visiting a bank branch and do online and offline transactions. Credit cards also offer these facilities in the form of short-term unsecured credit.

In this article, we will learn about how to deal with the risk of cards getting lost or stolen. Fortunately, there are several methods available to block debit or credit cards to mitigate this risk.

How to block debit/credit cards online, offline or via SMS

How to block debit/credit card online:

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You can block your debit or credit card through your bank’s online banking portal or mobile app. Most banks provide a straightforward process for card management, including blocking a card.

  • Log in to your net banking portal or mobile app.
  • Navigate to the section with details of your debit/credit card.
  • Select the option to block the card.
  • Provide the reason for blocking the card.
  • Submit the request. The bank will ask for reconfirmation to prevent accidental requests.
  • Complete the authentication process using an OTP or your profile password.
  • You will receive an SMS confirming that your debit/credit card has been successfully blocked.

Also read: Top 10 airport lounge access debit cards in India in August 2024

How to block debit/credit card offline:

If you experience a loss or notice unauthorized transactions, visit the nearest bank branch for assistance. Bank officials can help you block your debit or credit card.

How to block debit/credit card via SMS:

Some banks offer the option to block cards via SMS. Check your bank’s guidelines for the specific format and number to use.

  • Send an SMS in the specified format to the number provided by your bank.
  • After sending, you will receive a confirmation message from the bank once the request is processed.

How to block debit/credit card using toll-free number:

You can also block your card by calling your bank’s toll-free number. This method allows you to speak directly with customer service to report the loss and request a block on your card.

  • You can also block their cards by calling on a toll-free phone banking number provided by the bank. There are pre-recorded instructions related to various services.
  • After selecting the debit/credit card block option, one will have to provide card block details to the assigned customer care executive.
  • Cardholders should be ready for some security questions and answers that will allow the bank to authenticate their identity. Upon completion, a user will receive a card block confirmation.

Also read: 5 best credit cards for airport lounge access in June 2024

Why block debit/credit cards?

Here are some reasons why one may choose to block a debit/credit card:

  • In case individuals have misplaced their debit or credit card
  • Someone has stolen the card
  • In case of an unauthorised ATM withdrawal, online transaction, or PIN change request

Note that when there are 3 unsuccessful PIN attempts, a debit card is automatically blocked for 24 hours by your bank.

Ways to unblock a debit/credit card:

  • An individual can unblock his/her credit or debit card online as well as offline. One may also choose to unblock a payment card via SMS or phone banking.
  • To initiate the offline process for unblocking a debit/credit card, individuals can visit the bank branch. Alternatively, one can unblock his/her card by utilising the net banking facility.

Steps for reissuance of a debit/credit card:

Here are some ways in which one can reissue a debit or credit card:

Online:

  • Log in to the net banking account or mobile app of the bank.
  • After that, go to the service request section.
  • Apply for a reissue of a card and pay the fee for the same.
  • Authenticate through OTP or password.
  • Submit the request, and banks will process the same and send a new card to the registered address.

Offline:

One can visit the bank branch and write an application seeking a reissue of the card. Banks will charge a fee for reissue and send the card to the registered address within a certain period.

Summing Up:

So this was all about how you can block your debit or credit card in case it gets stolen or lost. You can use any of the ways listed above to block your card and save your hard-earned money from being misused. Be it via an offline mode or an online one, just ensure you block your card at the earliest so that it does not get mishandled by a third person.

How to block your lost debit or credit card? A step-by-step guide (2024)

FAQs

How to block your lost debit or credit card? A step-by-step guide? ›

Go to the bank's official website and login to the net banking section. After logging in to the bank net banking portal, the cardholder should look for the “ATM Card Block” section and follow the steps required by the bank. Follow the directions there to get the ATM card hotlisted.

How to block a debit card if lost? ›

Go to the bank's official website and login to the net banking section. After logging in to the bank net banking portal, the cardholder should look for the “ATM Card Block” section and follow the steps required by the bank. Follow the directions there to get the ATM card hotlisted.

How do I block my lost credit card? ›

Through Phone:
  1. Dial the customer service helpline number of the card provider from your registered mobile number.
  2. Follow the prompts of interactive voice response (IVR)
  3. Select the option to block your credit card.
  4. Provide the necessary verification details when prompted to complete the process.

How do I lock my lost debit card? ›

Misplaced debit card?
  1. Go to Menu.
  2. Select Manage Debit Card/Credit Card.
  3. Select the card you want to manage.
  4. Toggle to Lock or Unlock under the card image.

How do I block one card? ›

Log in to your internet banking account. Navigate to the “Credit Cards” section. Select the option to block your card. Follow the on-screen instructions to complete the process.

How do I temporarily block my bank card? ›

  1. Log in to digibank mobile with your Touch / Face ID or digibank User ID & PIN. ...
  2. Under Home, tap More. ...
  3. Under Manage Cards & Loans, select Payment Controls. ...
  4. Select the Card you wish to lock and toggle Switch Off to temporarily lock your card. ...
  5. Tap Lock Now to proceed. ...
  6. Your card has been Locked.

How do I disable my lost card? ›

Contact Your Credit Card Issuer

Call the number on your latest credit card statement or look for the best contact number through your online account. The customer service representative will ask when you first noticed the card was missing and deactivate your card.

How do I block my credit card immediately? ›

Call customer care – Simply call on the customer care helpline number. Once connected, the customer care representative will ask you a few questions to establish your identity and then block the credit card. Send an SMS – Certain banks allow customers to block their credit cards via SMS.

Is there a way to block credit card? ›

Freezing your credit card temporarily blocks new transactions, which can be useful if you've misplaced your card but expect it to turn up. Typically, you can freeze your card through your credit card company's website or app. This feature may be called a card lock by your card issuer.

How do I stop someone from using my card? ›

Contact your credit card issuer.

Call the phone number on the back of your credit card immediately to report suspected fraud. Your issuer will freeze your account and issue you another card while they investigate the unauthorized charges. Report any suspicious transactions to your credit card issuer.

How do I restrict my debit card? ›

Contact your bank's customer service center via phone. Follow the instructions provided by the automated voice system or speak to a representative. Provide the necessary information to confirm your identity, such as your account number, card number, and personal details.

Can I still receive money if my card is blocked? ›

Also get a new ATM / debit card with a different number. Yes money can be received if the account is active and debit card is blocked. If the debit card is blocked the transactions that can be done through the card cannot be done. But other transactions like cheque payments ,transfers clearing transactions can be done.

What app can you lock your debit card? ›

SecurLOCK™ is a free, simple, and secure app that lets you manage your debit card from your smartphone.
  • Switch Card On/Off - Lock or unlock cards with a single touch.
  • Control Use by Location - Limit a card's activity to a specific distance from your mobile device or specify a region on a map.

How to block a lost card? ›

Online banking: Most banks allow blocking your card through their website. Log in, navigate to "card management" and look for the 'BLOCK CARD' option. Mobile banking app: Many banks offer similar functionality through their app.

How do I block a credit card number? ›

How to Block Credit Card?
  1. Log in to your account on the official website or application of your credit card issuing company.
  2. Click on the 'Requests' option, and then select 'Report a lost/stolen credit card'
  3. Select the option to 'Block your credit card'
  4. Click on 'Submit'
Jan 2, 2024

How do I block a transaction? ›

To stop payment, you need to notify your bank at least three business days before the transaction is scheduled to be made and your bank may charge a fee. The notice to stop the transaction may be made orally or in writing. A bank can require written confirmation of an oral stop payment request.

Can I freeze my debit card if I lost it? ›

If you can't find your debit card, freezing it stops it being used by anybody else. On Online Banking, as soon as you click the 'Freeze card' button, it'll be frozen instantly. If you are using your mobile app, you can use the 'Card Freeze' setting. That means there's no rush to report your card lost or stolen.

What should I do if I lost my debit card? ›

As soon as you're reasonably certain you won't find your card, contact your bank or credit union and request a replacement. Typically, you can do this by phone or by visiting a branch location. Your lost card will be canceled, and it may take up to seven days to receive a new one.

Does blocking cards stop online transactions? ›

Locking will typically prevent new transactions but leave automatic payments, such as bills, bank fees, and subscriptions, enabled. It also won't stop transactions that you initiated before locking the card. After locking, you may still be able to pay with the card using a digital wallet.

Is there a way to deactivate a debit card? ›

Contact your bank

If you can't use the bank's mobile app, call customer service ASAP. In some cases, there may be an automated system that helps you cancel your debit card — simply enter your account information, state the reason for canceling your card, and answer a few security questions.

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