भारतीय रिजर्व बैंक द्वारा संकलित एटीएम संबंधी प्रायः पूछे जाने वाले प्रश्न
Faq's FAQ SBI Cashplus SchemeFAQ Deceased AccountsFAQ Centralized Pension Processing
Show More
FAQ RTGS NEFTFAQ Code Of Banks Commitment To Micro And Small EnterpriseFAQ Salary PackageFAQ Car LoanFAQ State Bank Foreign Travel CardFAQ ATMS Compiled By RBIFAQ Personal LoanFAQ Educational LoanFAQ Loan Against Shares DebenturesFAQ ATM ServicesFAQ Project FinanceFAQ International Banking Merchant BankingFAQ For NRIFAQ Lease FinanceFAQ Working Capital FinanceFAQ Equipment LeasingFAQ Internet BankingFAQ Project UptechFAQ E PayFAQ SCSSFAQ IMD RedemptionFAQ Sbi Gold International DebitFAQ Pradhan Mantri Jan Dhan Yojana PmjdyFAQ Public Provident Fund(FAQ) Retail Internet Banking(FAQ) Corporate Internet Banking
FAQ ATMS COMPILED BY RBI
- FAQ ATMS - Compiled By RBI
FAQ ATMS - Compiled By RBI
1) What is an Automated Teller Machine (ATM)?
Ans: Automated Teller Machine is a computerised machine that provides the customers of banks the facility of accessing their accounts for dispensing cash and to carry out other financial transactions without the need of actually visiting a bank branch.
2) What type of cards can be used at an ATM?
Ans: The ATM cards/debit cards, credit cards and prepaid cards (that permit cash withdrawal) can be used at ATMs for various transactions.At SBI Machines, the cards displaying logos of Rupay, Maestro, MasterCard, Cirrus, VISA / VISA Electron, DFS / Discover / Diners Club International, JCB, UPI can be used.
3. Can these cards be used at any bank ATM in the country?
Ans. Yes. The cards issued by banks in India should be enabled for use at any bank ATM within India.
4) What are the services / facilities available at ATMs?
Ans: In addition to cash dispensing ATMs may have many services / facilities such as:
- Balance Enquiry & Mini Statements
- Cash Deposit,if the machine has cash deposit feature
- Card’s PIN Change
- New Card’s PIN Generation (Green PIN)
- Setting up Debit Card’s Usage Limit
- Cardless cash withdrawal & deposit transactions
The services offered may vary from bank to bank, or may depend on the capacity of the machine to provide such services.SBI machines provide many more services through their machines. Please refer “ATM Services & Features” section at hyperlink https://bank.sbi/web/personal-banking/digital/atm-services
5) How can one transact at an ATM?
Ans: For transacting at an ATM, customer insertshis / hercard in thecard reader ofATM & enters Personal Identification Number (PIN)and then follows the instructions displayed by the ATMs. Customers can also use “Cardless” method of transaction if supported by the machine and the customer’s bank.
6) What is a Personal Identification Number (PIN)?
Ans: PIN is the numeric password for use at the ATM. The PIN is separately mailed / handed over to the customer by the bank while issuing the card.Some Banks (including SBI) provide Green PIN Generation facility instead of sending physical PIN mailers.This PIN has to be reset to a new PIN by the customer. Most banksask / make it mandatory forcustomers to change PIN on the first use.
The PIN number should not be written on the card, card-holder purseetc.as in such cases the card can be misused if card is lost / stolen.Please refer “ATM Safety Tips” section at hyperlinkhttps://bank.sbi/web/personal-banking/digital/atm-services
7) What should one do if he forgets PIN or the card is sucked in by the ATM?
Ans: In case the PIN is forgotten, the customer should approach his branch for regeneration of the PIN. Alternatively, SBI Customers can re-generate the PIN using the Green PIN Process (using SBI ATMs / Internet Banking) without visiting the Branch.
In case of loss of the card, the customer should immediately block their card by contacting the Customer Care Phone Numbers. Customermay contact the card issuing branch or Bank’s Customer Care Phone Numbersand apply for retrieval / issuance of a new card. This procedure is applicable even if the card is sucked in at another bank's ATM.
8) What should be done if the card is lost / stolen?
Ans: The customer has to contact the card issuing bank immediately on noticing the loss so as to enable the bank to block such cards .
9) Is there any minimum and maximum cash withdrawal limit per day?
Ans: Yes, banks set limit for cash withdrawal by customers. The cash withdrawal per day limit for use at the ATM of the issuing bank is set by the bank during the issuance of the card. The limit depends on the variant of the card issued. This limit is displayed at the respective ATM locations.
For cash withdrawals at other bank ATMs, banks have decided to maintain a limit upto Rs. 10,000/- per transaction. This information is displayed at the ATM location.
Banks have also set limit for per day cash withdrawal through Cardless method.
10) Do banks levy any service charge for use of other bank ATMs?
Ans:As per RBI guidelines, in a calendar month (for Savings Bank account holders only), at other Domestic Banks’ ATMs, Banks are required to provide at least 3 FREE transactions (Financial or Non-Financial) in 6 Metro Centres (Mumbai, Delhi, Chennai, Kolkata, Hyderabad & Bengaluru) and 5 FREE transactions (Financial or Non-Financial) at other Non-Metro centres. Please refer the “Schedule of Service Charges” for the FREE number of transactions and the applicable charges for transactions beyond FREE number of transactions.
11) What should be done in case during the cash withdrawal process, cash is not disbursed by the machine but the account gets debited for the amount?
Ans: The customer may lodge a complaint with the card issuing bank. This process is applicable even if the transaction was carried out at another banks ATM.
12) How many days maximum would the bank require to re-credit the account for such wrong debits?
Ans: As per the RBI instructions, banks are instructed to re-credit such wrongly debited amounts within a maximum period of T+5 calendar days (where T is the day of transaction). This is applicable to genuine failed transactions on account of various factors not directly attributable to the customer.
13) Are the customers eligible for compensation for delay in settlement beyond T+5 calendar days?
Ans:Yes, customer is eligible for compensation beyond T+5 days for delay in settlement @ Rs.100/- per day.
14) In case the compensation is not credited as mandated, what recourse does the customer have?
Ans: Customers who do not get the benefit of redressal (for claim amount & compensation) for their grievance for more than 30 days from the date of complaint lodged, can register a complaint to the Banking Ombudsman of Reserve Bank of India.
Last Updated On : Monday, 01-04-2024
Interest Rates
Start From
11.35% p.a.*
*T&C Apply.
View All
SEE PRODUCTS APPLY NOW
2.70% p.a.
less than Rs.10 Cr. w.e.f 15.10.22
3.00% p.a.
Rs.10 Cr. and above w.e.f 15.10.22
View All
SEE PRODUCTS
Starts From 9.05%*
SBI Gold Loan
*T & C Apply
View All
SEE PRODUCTS APPLY NOW
2.70% p.a.
Balance below Rs. 10 crs
3.00% p.a.
Balance Rs. 10 crores and above
View All
SEE PRODUCTS APPLY NOW
8.15% p.a.*
*T&C Apply.
View All
SEE PRODUCTS APPLY NOW
9.15% p.a.
View All
SEE PRODUCTS APPLY NOW
7.00%
2 years to less than 3year
6.50%
5 years and up to 10years
View All
SEE PRODUCTS
Quick Links
- Doorstep Banking Services
- FAQ's
- Interest Rates
- Unauthorized Digital Transaction Reporting
