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The Workstation Support & Enablement team is a diverse team of creative and problem-solvers within Accenture. Based in Dublin Accenture offices, the Local Workstation Support Senior Analyst will primarily provide technology support, break fix and upgrade functions which provide first, second and third-line IT support for Accenture customers situated in and around the Dublin office.
Additional responsibilities will include remote hand support, provision for data centre infrastructure, working closely with the wider UK and Ireland Infrastructure team.
The team plays an important role as IT Ambassadors, providing an excellent customer service experience. This role will successfully build trust-based customer relationships that contribute to the wider aim of successful IT product adoption, education and continuous service improvement “
REQUIRED SKILLSET:
Knowledge of laptop, desktop, smartphones, tablets and printer hardware fundamentals
Knowledge of LAN/WAN and networking principles and equipment, IP Telephony (Voice over IP) and server technologies as well as network security fundamentals.
Understanding of ITSM Remedy or ServiceNow Support Tool
Knowledge of the Information Technology Infrastructure Library (ITIL) version 3
Apple Certified Support Professional (ACSP) or Apple Certified System Administrator (ACSA)
Arrange and provide where required IT support for special events including but not limited to new joiner inductions, executive events and company acquisition projects.
Perform PC New Joiner builds, Rebuilds and Upgrades (including data backup and restore where required).
Perform asset management activities and IT equipment disposal activities.
QUALIFICATIONS & EXPERIENCE:
3+ years relevant work experience.
Experience prioritisation, coordination and resolution of logged incidents within agreed SLA, working as a team but taking a lead to maintain effective incident queue management.
Working knowledge of supporting Microsoft Windows operating systems
Solid understanding of hardware trouble-shooting of laptop/desktop environments.
Proficient in the use of Microsoft Office products.
Does this appeal to you? If so, we wish to hear from you. Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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